Shipping & Return Policy

Product Prices

All prices displayed on our website are GST-inclusive.

Shipping Policy

All orders received before 6:00 PM will shipped out the next day, depending on the availability of the items.
 
We cannot deliver to addresses outside Australia and New Zealand and all shipping are done via Australia Post - Express Post.

Returns Policy

We endeavour to deliver your order to you in a timely and safe condition. Please research the products carefully before placing an order. We generally provide refunds or exchanges for faulty products under warranty. We do not provide refunds for incorrectly ordered product or if you change your mind once you have received and opened the product. 

Product Warranty

The Smartplus Insulin pen is sold under a two-year Manufacturer Warranty. 

Return of Faulty Goods (Under Warranty)

Before returning any faulty goods to us, you must initiate a return / warranty claim using the Product Returns link on our website. You must  provide the faulty item's serial number and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide you with instructions on how to return the faulty item. The RA Number is generally valid for 7 days from the date of issue, in which time the faulty goods need to be received by our Service Centre.  A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified, and found to be faulty. Please note you are responsible for the shipping cost for the replaced item and there is an additional processing fee of $20

Dead-On-Arrival (DOA) Products

You must initiate a return / warranty claim using the Product Returns link on our website. If the item is found faulty, we will either replace the item or refund the full amount of the product depending on your choice. To ensure expedient handling of your DOA return, please initiate the DOA return within 7 days of receiving the product.

Payment Policy

We currently accept payment by Mastercard and Visa Card. We do not accept American Express or Diners Card

Payment Gateway

All credit card payments are processed by eWAY Payment Gateway

eWAY Payment Gateway

Digital Medics Pty Ltd (T/A Smart Plus)
Copyright © 2013 All Rights Reserved.
ABN: 52 159 917 138